In the event that you wish to lodge a complaint
In terms of the Codes to FAIS, you must, where possible, submit a complaint in writing. However, with regards to Ford Complaints Policy, the policy holder may call in to the Customer Care no. indicated in this document to Lodge a complaint. The complaint must contain all relevant information and copies of relevant documentation must be attached to the complaint. Policy holder contact details must be provided.
Complaints should be directed to the Ford Complaints Dispute Facilitator – see details below
FORD COMPLAINTS DISPUTE FACILITATOR can be contacted on FORDPRO1@ford.com
or via Tel: 012-843-5894