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Please click on the Conflict of Interests Policy to be downloaded.

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In the event that you wish to lodge a complaint

In terms of the Codes to FAIS, you must, where possible, submit a complaint in writing. However, with regards to Ford Complaints Policy, the policy holder may call in to the Customer Care no. indicated in this document to Lodge a complaint. The complaint must contain all relevant information and copies of relevant documentation must be attached to the complaint. Policy holder contact details must be provided.

Complaints should be directed to the Ford Complaints Dispute Facilitator – see details below
FORD COMPLAINTS DISPUTE FACILITATOR can be contacted on FORDPRO1@ford.com or via Tel: 012-843-5894

Our complaints officer has 6 weeks within which to resolve your complaint. If your complaint remains unresolved with 6 weeks, you are entitled to contact one of the following:

Short-term insurance ombudsman

The Ombudsman provides, free of charge, an accessible, informal and speedy dispute resolution process top Warranty holders who have disputes with their insurers where those disputes fall within the Ombudsman’s jurisdiction
Tel. 011 726-8900 Fax: 011 726-5501 Share-call: 0860 726 890
Online: E-mail. info@osti.co.za Web: www.osti.co.za
Physical Address: Sunnyside Office Park, 5th Floor, Building D, 32 Princess of Wales Terrace, Parktown
Postal Address: P O Box 32334, Braamfontein, 2017
OR

FAIS Ombudsman

The FAIS Ombudsman’s role is to resolve disputes arising in a procedurally fair, informal, economical and expeditious manner, in the event that the Policy Holder believes that he/she has received inappropriate or incorrect treatment.
Tel. 012 470 9080 Fax: 012 348 3447

Online: E -mail. info@faisombud.co.za Web: www.faisombud.co.za

Physical Address: Sussex Office Park, Ground Floor, Block B; 473 Lynnwood Road Cnr Lynnwood Road & Sussex Ave, Lynnwood, 0081
Postal Address: P.O. Box 74571, Lynwood Ridge, 0040

[1] Ford Motor Company of Southern Africa (Manufacturing)(Pty)Ltd is a registered financial service provider, FSP No. 48173.

[2] Underwritten by Guardrisk Insurance Company Limited, FSP75

[3] Blake Connect (Pty) Ltd is a registered financial service provider, FSP No 44890